Privacy Policy

Introduction

Homeowners Mortgage and Equity, Inc. ("Company," "we," "us," or "our"), doing business as ReverseOne, is a licensed mortgage broker in the State of California (NMLS #1229133). We are committed to protecting the privacy and security of your personal and financial information.

This Privacy Policy describes how we collect, use, share, and safeguard information when you visit our website at homeownersmortgageandequity.com, contact us by phone or email, or apply for a mortgage loan through our company.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website and services.

Information We Collect

Information You Provide Directly

When you request a quote, submit a loan inquiry, or contact us, we may collect:

• Full name, mailing address, email address, and phone number
• Date of birth and age
• Property address and estimated property value
• Existing mortgage balance and loan information
• Social Security Number (for formal loan applications only)
• Income, employment, and asset information
• Credit history and credit score information
• Government-issued identification details

Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

• IP address and general geographic location
• Browser type, device type, and operating system
• Pages visited, time spent on pages, and referring URL
• Cookies and similar tracking technologies (see Cookies section below)

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiry and provide a reverse mortgage analysis or quote
• To process and underwrite mortgage loan applications
• To verify your identity and assess your eligibility for loan programs
• To communicate with you about your application status, loan terms, or services
• To comply with federal and California state laws and regulations, including RESPA, TILA, ECOA, FCRA, and the CCPA
• To fulfill HUD/FHA requirements applicable to reverse mortgage transactions
• To improve our website, services, and customer experience
• To send you relevant information about reverse mortgage programs (with your consent)
• To detect, prevent, and respond to fraud or security incidents

We do not sell your personal information to third parties for their own marketing purposes.

How We Share Your Information

As a mortgage broker, we may share your information with third parties as necessary to process your loan inquiry or application, including:

Lenders and Wholesale Partners

We submit loan applications to FHA-approved lenders, proprietary reverse mortgage lenders, and other wholesale lending partners on your behalf. These parties receive your personal and financial information as required to evaluate and fund your loan.

Service Providers

We work with third-party vendors who assist with loan processing, appraisals, title services, credit reporting, document preparation, and technology services. These vendors are contractually required to protect your information and use it only for the services they provide to us.

HUD-Approved Counseling Agencies

For FHA HECM loans, we may facilitate a referral to an independent HUD-approved housing counseling agency as required by law. These agencies are separate from our company and operate under their own privacy practices.

Legal and Regulatory Disclosure

We may disclose your information when required by law, court order, regulatory authority, or to protect the rights, safety, or property of our company or others. This includes disclosure to the CFPB, HUD, California DRE/DFPI, or other regulatory bodies.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of that transaction, subject to the same privacy protections described here.

California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information:

• Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You may request deletion of personal information we have collected from you, subject to certain exceptions (such as information required to complete a loan transaction or comply with legal obligations).
• Right to Correct: You may request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out: We do not sell personal information. You have the right to opt out of sharing your information for cross-context behavioral advertising.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise your California privacy rights, contact us at the information listed at the bottom of this page. We will respond to verified requests within 45 days as required by law.

Gramm-Leach-Bliley Act (GLBA) Notice

As a mortgage broker, we are subject to the Gramm-Leach-Bliley Act (GLBA), which requires financial institutions to explain their information-sharing practices to customers. We collect nonpublic personal information about you from the following sources:

• Information you provide on applications and other forms
• Information about your transactions with us or our affiliates
• Information we receive from consumer reporting agencies
• Information from third parties such as appraisers, title companies, and lenders

We do not disclose nonpublic personal information about our customers or former customers to nonaffiliated third parties, except as permitted by law, including to process and service transactions you request or authorize.

Fair Credit Reporting Act (FCRA)

With your authorization, we may obtain credit reports and other consumer reports in connection with your mortgage application. You have rights under the FCRA including the right to know if information in your credit file was used to deny your application, the right to know what is in your credit file, and the right to dispute inaccurate information.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and analyze site usage. Types of cookies we may use include:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics)
• Marketing cookies: Used to track the effectiveness of advertising campaigns

You can control cookies through your browser settings. Disabling cookies may affect some website functionality. We do not respond to "Do Not Track" browser signals at this time.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal and financial information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for data transmitted through our website
• Secure storage of documents and loan files
• Access controls limiting employee access to sensitive data
• Regular review of our security practices

While we take reasonable steps to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, to complete any loan transactions, and to comply with applicable legal, regulatory, and recordkeeping requirements. Mortgage-related records are generally retained for a minimum of three (3) years following the closing of a loan or the date of last action on an application, as required by federal and California law.

Third-Party Websites

Our website may contain links to third-party websites, including lender websites, HUD resources, and the NMLS Consumer Access portal. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.